Privacy Policy

1. Information We Collect

We collect the following personally identifiable information (PII) directly from users:

• Mobile number
• Name, middle name, and surname
• Age and birthdate
• Gender
• Religion
• Profile photo

We do not collect:

• GPS location
• Contact list
• Device information unrelated to app functionality
• Any biometric or financial data

2. Purpose of Data Collection

We use your data to:

• Authenticate users via OTP
• Create and display your profile to your partner
• Track relationship interactions, moods, and shared memories
• Improve the app experience and maintain security

3. Data Storage & Security

We store data securely using:

• PostgreSQL (Neon)
• Redis (Upstash)
• Amazon S3 for images (served via CloudFront)

All data is encrypted in transit using HTTPS. Access to user data is restricted to authorized systems only.

4. Third-Party Services

We only use third-party services that are critical to app functionality:

• Firebase Cloud Messaging (FCM) – for sending push notifications
• AWS S3 & CloudFront – for image storage and delivery
• Render.com – for hosting our backend services

We do not sell or share your personal information with advertisers or analytics providers.

5. Data Retention

Upon relationship deletion, most user data is deleted immediately, including images, answers, and interactions.
Breakup history is retained to help users reflect on their journey.
Users may request complete account deletion by emailing [email protected].

6. Children’s Privacy

The app is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If discovered, such data will be deleted immediately.

7. User Rights

Users may:

• View and edit their profile data
• Request data deletion via email
• Withdraw from the app at any time

8. Changes to This Policy

We may update this Privacy Policy. The most recent version will be available at https://truelover.app/privacy-policy.